Privacy Policy

ClearPeak Advisory (Pty) Ltd is a business consulting firm based in the Garden Route, South Africa, providing strategic advisory and AI implementation services to small and medium-sized businesses. In this policy, “we”, “us”, and “our” refer to ClearPeak Advisory. “You” refers to anyone who interacts with us through our website, contacts us directly, or uses our services.

We take the protection of your personal information seriously. This policy explains what information we collect, how we use it, who we share it with, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).

We collect personal information when you interact with us through our website or other channels. This may include:

• Your name and contact details (email address, phone number)
• Your business name, industry, and team size
• Information about your business that you share with us in forms or conversations
• Email correspondence between us
• Information you share during calls, meetings, or training sessions
• Technical information such as your IP address and browser type, collected automatically when you visit our website

We do not knowingly collect special personal information (such as race, health information, or religious beliefs) and we do not collect information about children.

We use the personal information you share with us only for the purposes you give it to us. Specifically:

• To prepare your Strategic Snapshot, AI Audit, or other deliverable you have requested
• To respond to your enquiries
• To deliver training, advisory, or implementation services we have agreed to provide
• To follow up with you after delivering services
• To send you marketing communications, but only if you have actively consented to receive them
• To comply with our legal and tax obligations
• To improve our website and services

We do not use your information for any purpose you have not been informed of, and we do not sell your personal information to anyone.

We may use anonymised, aggregated information drawn from our work across multiple clients to inform our broader thinking and writing. This means we might publish observations such as patterns we see across industries we work with. We never share information that identifies you, your business, or any individual client, and any aggregate insight we share is structured so that no individual contributor can be identified.

Our website may use functional cookies necessary for the site to operate properly. These cookies do not collect personal information that identifies you. We may add analytics or other cookies in the future, in which case we will update this policy and seek your consent where required.

We use service providers to operate our website and respond to enquiries. These may include website hosting providers, email service providers, and similar tools. We share only the information these providers need to do their job, and we expect them to handle your information in line with reputable privacy standards.

Some of the service providers we use may be located outside South Africa, including in countries that may not have the same data protection laws as South Africa. Where this is the case, we take reasonable steps to ensure that your information receives an adequate level of protection. By providing your information to us, you understand that it may be processed in countries outside South Africa.

We do not share your business information with anyone else. The only exceptions are:

• Service providers necessary to operate our business (described in section 6)
• Legal obligations, where we are required to disclose information by law, regulation, or court order
• With your specific consent

We never share your information with your competitors, with other clients, or for any purpose you have not been informed of.

We keep your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as long as is required by law. In practice, this means we retain your information until you ask us to delete it, or until we no longer need it to provide our services to you.

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request that we correct any information that is inaccurate or out of date
• Request that we delete your personal information, subject to any legal retention requirements
• Object to the processing of your personal information
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the Information Regulator if you believe we have not handled your information appropriately

To exercise any of these rights, please contact us using the details in section 13.

If you have consented to receive marketing communications from us, you can withdraw your consent at any time. Each marketing email we send includes an unsubscribe link. You may also contact us directly to opt out.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or disclosure. However, no security measure is perfect, and we cannot guarantee absolute security. If we become aware of a security breach affecting your information, we will notify you in line with our legal obligations.

If you have any questions about this policy, or if you wish to exercise any of your rights, please contact us:

ClearPeak Advisory (Pty) LtdEmail: info@clearpeakadvisory.co.za
Phone: 076 401 5709

The Information Regulator (South Africa) can be contacted at:

Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za

We may update this policy from time to time. The “effective date” at the top of the policy will reflect the date of the most recent update. We encourage you to review this policy periodically.